If you are using a NAVEKSA system, and if you have a question or a problem, please contact your distributor in the first place.
Or use the fast track directly to us - Send us an e-mail at firstname.lastname@example.org
Or create a request using the NAVEKSA Help Center – question, problem, good ideas, etc. (Submit request) at: https://naveksa.zendesk.com/hc/en-us/
Alternatively call +4586475711 during normal working hours. Then you can talk to a NAVEKSA support employee.